Tuesday, October 21, 2008
The requisite motivational lecture
This morning at MGMA, expert/consultant Quint Studer gave the group some tips on how to improve performance of their medical groups. His top recommendation was to fire your bad employees.
A few less obvious tips:
- He suggests using pre-visit phone calls to reduce no-shows. The interesting twist--while you've got them on the phone, ask for credit card payment of the copay. Saves time during check-in and gives them more to lose by noshowing.
- Studer's designed a little brochure called a "patient visit guide" that is intended to improve compliance and satisfaction. Patients write down their chief complaint on it, then nurses fill in vital stats, and docs add follow-up (particularly medication) instructions. Patients then take it home, and have a clear idea of what happened during the visit. There's supposed to be an online version of the form on Studer's web site, but I haven't found it. Will do some more investigation.
Labels: MGMA conference
posted by Stacey Butterfield at
1:05 PM
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2 Comments:
The tools Quint Studer referenced during his visit to MGMA are at http://www.studergroup.com/mgma.
The "Patient Visit Guide" can be found at the following web page -
http://www.studergroup.com/mgma
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